Report
A customer, researcher or employee reports an issue.
What is this?
Not an “IT thing”.
A plan for when something goes wrong.
For businesses that sell software, apps or smart products and do not want to improvise during a security report.
In one sentence
We make sure your business knows what to do when someone reports a security issue in your product.
That is not a hacking service and not a certificate. You receive a clear route: who receives the report, who decides, when help is needed and what must later be demonstrable.
Discuss your product →How it works
A report is not a panic moment.
When set up in advance, your team follows four understandable steps.
Control
The right person receives it and gathers the facts.
Action
Your team remediates, communicates and engages a specialist where needed.
Evidence
Decisions and remediation are recorded in one file.
Example scenario
What does your team see in practice?
A visual example of the route, not a fictional customer case.
00:00Researcher reports a possible issue in the app.
00:15Report is assigned to the owner and product team.
00:30Team decides what validation, remediation and communication are needed.
45-second overview
This is the video a team should be able to explain.
We build the underlying route, roles and templates. Your team can then explain this to management or a customer without technical jargon.